The important questions, answered plainly.

No. We can help you understand official hospital information and contact the appropriate public channel. We do not diagnose, rank doctors or recommend treatment.

No. We can coordinate through official channels and prepare the required information, but schedules, acceptance, fees and admission are confirmed only by the hospital.

The written quote lists the exact scope. Depending on the plan, this may include planning, coordination, on-site support, language assistance and an administrative summary. Hospital and third-party charges are separate.

You pay medical, examination, medication and hospital charges directly to the hospital or licensed provider. Carenomi does not collect hospital treatment fees.

Start with dates, language, destination, known hospital or visit type and the practical support you need. Do not upload passport numbers, full medical records or imaging files to the public form.

No. For severe or rapidly worsening symptoms, call 120 or go directly to an emergency department. Carenomi does not provide emergency triage, nursing or clinical care.

The initial service is English and Chinese across Shanghai, Guangzhou and Beijing, subject to prior confirmation. Other languages or cities may be assessed separately.

You can request coordination for a hospital's remote appointment. The hospital decides whether it can accept the case and what clinical fees apply. Administrative coordination is quoted separately.

No. We can help assemble an official-source checklist and request relevant documents from the hospital. Authorities decide visas and entry; hospitals decide whether to issue their own documents.

The first consultation is free. We confirm the service scope, dates, available coordinator and fee in writing before paid work begins. The listed prices are reference amounts for core services.